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Q:
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How do I change the name on the lobby directory?
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A:
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Send a memo or fax on company letterhead, to the building management office stating the need for a change in the lobby directory with the exact spelling.
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Q:
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How do I report a medical emergency?
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A:
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For medical emergencies, FIRST, call 911 and give them your floor, street address, 1375 East 9th Street and the nature of the emergency. Then, call the building management office at 216-781-8980, so that we may have an elevator waiting for the ambulance/EMT's when they arrive.
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Q:
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What do I do if someone is soliciting in the building?
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A:
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Contact the building management office at 216-781-8980, as soon as possible, with a description of the person, their last location, and where you believe that they may be heading (down the elevator, down the hallway to another tenant, etc.). Building security will explain the no-solicitation policy to the person and escort them from the building.
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Q:
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Who do I report an elevator problem to?
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A:
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Report any elevator problems to the building management office or security officer. Please try and get the elevator number, located on the left side of the elevator cab, so that when you report the problem, we will be able to identify the problem quicker.
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Q:
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What are the standard building heating and cooling hours?
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A:
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Typically, heating, ventilation, and air conditioning are provided at no additional cost from 8am - 6pm Monday through Friday and from 8am – 1pm on Saturday, excluding holidays. After hours heating, ventilation and air conditioning are available at an additional cost, please contact the building management office for current rates.
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Q:
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How do I get a light changed?
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A:
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Please contact building management at 216-781-8980 or via the website (work orders) with your “work order” request.
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Q:
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Where are UPS and FED-EX boxes and mail drops located?
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A:
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UPS, Federal Express and DHL drop boxes are located in the main level across from the freight elevator. Please check each individual box for current pick-up times and rates.
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Q:
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How do I reserve the freight elevator?
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A:
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Complete a Freight Elevator Request Form and return it to the management office via hand delivery, fax or email. The Freight Elevator Request Form can be found at the link below.
Freight Elevator Form
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Q:
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During what hours can the freight elevator be reserved?
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A:
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The freight elevator can be reserved from 6pm-6am. The freight elevator cannot be reserved during normal business hours.
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Q:
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What are the buildings hours of operation?
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A:
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The building operates from 8:00am-6:00pm M-F, 8:00am-1:00pm Saturday.
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Q:
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When do I need an After Hours Request?
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A:
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When a tenant is expecting a visitor before or after regular business hours an After Hours Request Form is required.
After Hours Request Form
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Q:
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Who needs an After Hours Request Form?
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A:
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Anyone that is not a tenant of One Cleveland Center and expects to enter the building after hours.
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Q:
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What are the dock’s hours?
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A:
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8:00am- 4:00pm. For after hours deliveries please contact security @ 216-781-8982. After 6pm all deliveries will require an After Hours Request form.
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Q:
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What hours is the tunnel to the galleria open?
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A:
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6:00am – 7:00pm
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Q:
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How do I place a work order?
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A:
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Email your request online through the OCC web site or call the management office.
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Q:
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What’s the phone number for the Forum Conference Center?
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A:
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216-241-6338
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Q:
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Where can I find out more information about the Forum Center?
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A:
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The link below will take you to their web site.
The Forum
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